Acv30 Privacy Policy — User Data Protection
Your privacy is our priority. This document clearly explains what information the acv30 platform collects, how it is used, and your rights as a Malaysian user.
Effective Date: 1 January 2026
What information does acv30 collect?
The acv30 platform collects several categories of information when you register and use our services. This information is necessary to keep the platform running properly, process financial transactions, and deliver a relevant experience to every Malaysian user.
Account and registration information
During registration, you provide your full name, mobile number, email address, and password. This information is used to verify your identity and grant access to your account. For payment processing purposes, your bank account holder name is also required to be matched against your platform account details.
Payment information in Malaysian Ringgit
Acv30 does not store your credit card number or full bank account details. Transaction records include the payment method used (FPX, bank transfer, e-wallet), amount in MYR, date, and transaction status. This is required for financial record-keeping and payment verification.
Device and browser data
The platform automatically collects technical information including device type, operating system, browser type, IP address, time zone, and screen resolution. This data is used to optimise how the platform displays across different devices and to detect suspicious activity.
Platform usage data
We record in-platform activity such as pages visited, buttons clicked, betting markets viewed, session duration, and navigation choices. This usage data helps us understand how users interact with the platform and continuously improve the overall experience.
How is your information used?
All information collected by acv30 is used solely for legitimate purposes directly related to the platform's operations. We do not sell or rent your personal information to any third party for marketing purposes.
- Account management: Verifies your identity, enables login, processes password change requests, and confirms account verification.
- Transaction processing: Verifies deposits and withdrawals in MYR, links payments to the correct account, and maintains financial records.
- Security and fraud prevention: Detect suspicious activity, prevent unauthorised access, and protect all users within the platform ecosystem.
- Platform improvements: Analyse usage patterns to improve the interface, reduce load times, and refine the options available to users.
- Service communications: Send important notifications relating to your account, transactions, or policy changes via email or SMS.
- Legal compliance: Comply with applicable Malaysian legal requirements and respond to requests from legitimate authorities.
Cookies and tracking technologies
The acv30 platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Cookies are small text files stored on your device when you visit our platform.
Types of cookies used
- Session cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Save your preferences such as interface language and display settings to speed up navigation on future visits.
- Analytics cookies: Collect anonymous statistical data on platform usage to help us understand the most frequently visited pages and user navigation flows.
- Security cookies: Used to detect and prevent suspicious activity or multiple failed login attempts.
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the acv30 platform.
Data storage, security, and third-party sharing
Data storage and security
Your personal information is stored on servers protected by appropriate technical and organisational security measures. acv30 uses encryption to safeguard data both in transit and at rest. Access to user data is restricted to personnel with a legitimate operational need only.
Your data is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required under applicable Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.
Third-party sharing
Acv30 does not sell users' personal information to third parties. Information may only be shared in the following limited circumstances:
- Payment service providers that process MYR transactions on behalf of the platform, subject to strict confidentiality agreements.
- Malaysian government or law enforcement authorities when lawfully required via court order or official request.
- Successor parties in the event of a merger or business acquisition, with prior notice given to users.
User rights, policy changes, and how to contact us
Your rights as a user
As an acv30 platform user in Malaysia, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you at any time.
- Right to correction: If your information is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting support.
- Right to deletion: You may request deletion of your account and personal data, subject to financial record-keeping obligations required by law.
- Right to object: You may object to the processing of your data for specific purposes, other than those required for the operation of your account.
Changes to this Privacy Policy
Acv30 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Users will be notified of any material changes via email or in-platform notification. The effective date at the top of this document will be updated whenever an amendment is made.
Contact our privacy team
For any enquiries, data access requests, or privacy-related complaints, please contact the acv30 support team at: support acv30.com
We aim to respond to all privacy-related enquiries within 7 business days. For general questions about the platform, you may also refer to the FAQ ours.